Privacy Policy, Terms & Conditions for “Electronic Banking Services Application of the Egyptian Arab Land Bank “
"EALB Mobile" Privacy Policy with terms and conditions
Definitions: The following terms shall have the meanings indicated in the definition of each of them unless the context indicates otherwise
• Bank: The Egyptian Arab Land Bank - and any of its branches
• Service: refers to the services provided via online banking and mobile banking (Online and Mobile Banking) and includes (but is not limited to)
• Viewing accounts
• Internal transfer between accounts in the same currency or in different currencies
• External transfer to the same bank or to other banks
• Viewing banking information
• Viewing/compare currency rates
• Currency interest rates against the local currency
• Bill payment
• Card services
• Requesting/cancelling a checkbook
• Salaries and multiple payments
• Managing company accounts
• Modifying the password
• Subscriber/client: Companies, small, medium and micro enterprises, individual accounts for business purposes
• Authorized persons: The person authorized to sign the subscriber's account with the bank in the case of companies or in the event of a legal power of attorney and as permitted by the bank's instructions
• Subscription: Subscribing to the service or modifying it or temporarily suspending it or reactivating it or canceling it by submitting a written request to the bank This is indicative of
• Business: Any business carried out by the subscriber related to the service, including subscription, indicates the subscriber’s consent to use this service provided by the bank through the internet or the mobile banking network subscribed to, and he acknowledges his responsibility to maintain the confidentiality of all data, information and reports contained therein.
Types of Information We Collect
We collect the following personal information to provide you with our financial services and keep your accounts and transactions safe and secure:
Information you provide on our forms, surveys, applications, website or similar fields:
Name, ID number, date of birth, home address, work address Contact information such as telephone number, mobile number, e-mail address
Your account details and transaction history with us, such as your:
Account balance
Payment records
Credit card usage
Information about your financial status, like your personal wealth, assets and liabilities, proof of income and expenditure, credit and borrowing history
Information on how you use your phone and what you give us permission to access on it
Your IP address or operating system
Your smart device’s information
Your geolocation coordinates
Your security authentication
Your mobile network
Website Visits
Information from social networks or online accounts, this means your online profile and social media activity
How and Why We Collect Your Information
Besides the information your share with us, we collect your personal and financial information when you request information, products or services from us, register on our applications, respond to our surveys, contact customer support or otherwise interact with us, examples:
When you sign a contract with us
When you open an account with us and / or apply to for a product or services
When we’re required by law to collect and process certain personal information about you
To keep our services customized to you and in alignment with your expectations, such as offer you the best products and services or make responsible decisions through data analysis, data matching and profiling
Channels you use to bank with us such as ATMs, online and mobile banking, other mobile applications With Whom We Share Your Personal Information
It is important to know first and foremost that your personal information will not be shared without first obtaining your permission and detailing to you how and where the data will be used. The Egyption Arab Land Bank will not share your personal information beyond the following parties:
The Egyption Arab Land Bank staff, branches and subsidiaries;
Regulators;
External auditors;
Third party service providers;
Third parties with authorized access to your information. Such parties are required to observe The Egyption Arab Land Bank’s confidentiality obligations
How We Keep Your Information Safe
We pledge to treat your personal and financial information with extreme care and respect, and aim to always keep it safe and secure, especially with third parties that are authorized to act on our behalf.
The Egyptian Arab Land Bank will never ask you to share:
Your account details like user ID, password and memorable information;
Tell us your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card(s)
Move money to a so-called secure, safe or holding account
Move your money or ask you to transfer funds to a new sort cold and account number We’re always investing in new technologies to protect your money against fraud. We also want you to be safe and alert when it comes to scams and tricks.
The Guidelines You Need to Know:
1. These terms and conditions apply to the online direct banking services provided by the Egyptian Arab Land Bank and/or any services the Bank may decide to add in the future; provided that they do not contradict with the Bank's internal policies, procedures, and the general and special conditions manual for handling accounts and e-banking services, which the client confirms that he/she has perused.
2. The client agrees to any transactions made by the Bank in any amounts resulting from subscribing to electronic services and benefiting from the services provided through these electronic services. The Bank is entitled, without prior communication with the client or requiring any authorization, in order to debit the client’s account for all interests, fees, commissions and expenses paid or incurred by the Bank on behalf of the client or resulting from any transactions between the Bank and the client. Moreover, the Bank is entitled to debit any of the client’s accounts for any other expenses of any kind whatsoever, including court fees, attorney fees, and legal advice fees, regardless of their amount.
3. The use of electronic services is limited to the client subscribed to these electronic services, who shall solely bear all (risks and/or liabilities) arising from the use of electronic services, as well as any use by third parties, whether with or without his free well, once he/she has the password.
4. The client acknowledges and agrees that he/she is abided by any amendments and/or instructions and/or fees, which shall be considered effective as of the date of its publication by any means, whether written, audio, video or electronic means.
5. It is understood and acknowledged that the user ID and passwords identify the client to the Bank. Therefore, any transactions carried out by using the login name and passwords are considered to have been inserted by the client, who shall bear sole responsibility for all transactions executed through the electronic services that he/she is subscribed to using the login name and password.
6. The login password and/or the password for electronic transfers and e-payments shall be considered as the client’s signature and acknowledgment of his/her consent to execute any requests, services, or transfer orders. No claims will be accepted regarding the passwords being disclosed or used by any third party, nor will the client’s denial of having requested any of the services available through the electronic services will be considered.
7. The client is responsible for the provision of and maintenance the devices, software, and all other requirements necessary for operating the electronic services, including connection expenses, fees and charges. The Bank shall not be liable for any errors and/or defects in the software used by the client and/or for the client’s use of any additional software and/or devices that may put at risks to the security and effectiveness of the service.
8. The client hereby agrees to use and benefit from the electronic services through the Bank and to pay commissions, fees and expenses according to the schedule of charges and commissions determined by the Bank from time to time.
9. The client shall bear sole responsibility for any consequences resulting from debiting his/her account(s) when using any of the electronic services, as well as any responsibility that may arise from any error resulting from transferring any amount(s) to another client’s account via the electronic services.
10. The client may request to suspend and/or cancel his/her subscription to the electronic services or any of the services provided through a written request served to the Bank.
11. The client acknowledges and agrees that upon requesting the electronic fund transfer service, it constitutes an authorization for the Bank to provide this service, and the client is abided by its terms and conditions.
12. The account statement, including transactions made through the electronic services, is considered accurate and valid unless the Bank receives a written or electronic objection within fifteen days from the date of the statement, indicating the reference number and the disputed transaction. Otherwise, the Bank's records and entries will be considered valid, binding and final, and the client will not have the right to object or challenge them in any manner after the expiration of the fifteen-day period.
13. The client acknowledges that data extracted from computers and other technical means, whether original or copied, including electronic data and audio recordings, are legally valid proof, binding on the client, and the client waives any right to object or challenge them. The client agrees to consider all Bank’s records as certified, documented, clear, conclusive and binding, and will not have the right to object or challenge them before any party whosoever.
14. The client undertakes to notify the Bank immediately if there is any potential for unauthorized access to his/her account or the possibility that someone else may know his/her identification code or password. The client shall be responsible for all transactions and amounts transferred as a result, up until the end of the official working hours of the following day when the Bank receives a written notification from the client. Moreover, the client authorizes the Bank, unconditionally and absolutely, to take any appropriate actions upon notification, including suspending the service and/or transfers and/or not executing any instructions made by the client through any electronic services, without assuming any responsibility by the Bank.
15. The client is obligated to pay an additional commission for any new password issued upon his/her request, if the Bank has agreed to do so in accordance with the Bank’s applicable commission and fee schedule.
16. If the client requests to suspend any electronic service and/or any services provided thereby for any reasons related thereto, then the client shall be responsible for all transactions and amounts transferred using his/her user ID and passwords until the end of the working day following the day the Bank receives the client’s notification.
17. The electronic service granted to the client will be temporarily suspended if the login password is entered incorrectly three consecutive times. Similarly, the electronic transfer and payment service will be suspended if the e-transfer and e-payment passwords is entered incorrectly three consecutive times. In both cases, the client must contact the Bank branch or the relevant department to reactivate the service.
18. The Bank shall have the right, at any time, to amend and/or change and/or add any terms and conditions related to subscribing to and/or using the electronic services without prior notice to the client and without providing reasons thereto. The client acknowledges that, by using the service, the amendment will be effective unless the Bank receives a written or electronic objection from the client within the period specified in the notice. The client also acknowledges that the Bank is entitled to change the software used in the electronic service(s) without prior notice, and the client accepts and agrees to all new terms and conditions.
19. The email / contacts provided, registered and confirmed by the client in the banking system is the secure means of communication between the Bank and the client. The client is considered to have received any message and/or notice and/or letter sent by the Bank to his/her email, and the client agrees to consider any message received by the Bank from (email / contact) as having been sent by and bound to him/her.
20. The client accepts the procedures and systems used by the Bank to validate electronic transactions and process information that proves the accuracy and attribution of the information to the client, including his/her electronic signature. The client further agrees that the Bank may rely on any licensed or accredited entity for documentation purposes.
21. The bank and the client have agreed to perform and execute banking transactions mentioned in these terms and conditions electronically, and both parties agree to the provisions of the Decision-By-Law No. (15/2017) on electronic transactions and the regulations and rules issued by the Ministry of Telecom and Information Technology, as well as any amendments made to all such transactions.
22. In addition to electronic correspondence via electronic services, the client declares and presents that his/her registered address maintained with the Bank is the address he/she uses. The client is obligated to inform the Bank in writing of any changes to this address.
23. The terms and conditions of these clauses shall be governed and interpreted in accordance with the applicable and effective laws in Palestine, and the Palestinian courts shall have the right to consider any dispute relating to the interpretation and/or implementation of these terms and conditions. Both the Bank and the client waive their right to contest or notify regarding the notice.
24. It is understood and binding on the client that the Bank is authorized to send the username and password determined by the client, and activation code for all electronic transactions through all electronic communication channels as per the information entered into the Bank's systems (banking system) related to the client.
25. It is understood and binding on the client that all information provided to the Bank, which is approved upon opening the account, is considered accurate and approved by the Bank, including but not limited to the client’s email address and mobile phone number. If it is later found that there is an error in this information, the client assumes full responsibility if otherwise appeared.
26. If the client changes his/her information and/or requests amendment to or suspension of the service and/or requests reactivation of the service, he/she must immediately notify the Bank in writing.
27. It is understood and binding on the client that if he/she contacts the Bank’s call center, then such action is considered as acknowledgment by the client by which he/she accepts all electronic services provided. Audio recordings will be considered as legal evidence.
28. By using IBURAQ service, the client agrees to share his/her data with the Palestinian Monetary Authority and other financial institutions involved in the transfer process according to the established standards.
29. IBURAQ service is available only within Palestine and in the currencies approved by the Palestinian Monetary Authority. Fees are applied according to the Bank’s announced rates within the limits set by the Palestinian Monetary Authority.
30. If the currency of the transfer differs from the client’s account currency, the Bank will deposit the transfer based on the exchange rate applicable at the time of receiving the transfer.
31. When using IBURAQ service, the client’s data, such as his/her name and account number, will be visible to the sender and other parties involved in the transfer process.
32. The client is committed not to use IBURAQ service for any illegal purposes and he/she will be fully responsible if any illegal use or violation of these terms is discovered.
33. The client acknowledges that his/her acceptance on the terms of IBURAQ service shall constitute a clear and explicit consent, and that the terms of IBURAQ service are governed by the laws of the State of Palestine where the Palestinian courts shall have the jurisdiction to consider any matters related thereto and/or any instructions issued by the Palestinian Monetary Authority in this regard.
34. In case of any loss, theft or damage to the communication device used for the service or to passwords and/or secret numbers and/or email, then the client must immediately notify the Bank. The client remains responsible for all amounts and/or payment orders arising from the use of such communication device or passwords or secret numbers until the Bank is notified.
35. It is understood that the client will create his/her own username and password and must keep them confidential, not sharing them with anyone else.
36. It is understood and binding on the client that he/she will use his/her smartphone to access banking services and is solely responsible for any leaks of information regarding his/her account due to incorrect usage of smartphone or downloading programs on his/her personal device.
37. It is understood that the application downloaded on the client’s device is for the client’s personal use, and the client is responsible for any consequences of the application being used by others.
38. It is understood that transfer processes carried out through this service are final. In case of objection, the client must notify the Bank in writing within 24 hours.
39. The client acknowledges and agrees that our Bank is uses high levels of encryption to protect information and transactions from unauthorized access. These encryption levels may be illegal in some countries, and it is the client’s responsibility to ensure that the use of this service complies with local laws of the geographical area he/he exists. The client will also be responsible for obtaining and maintaining any equipment necessary for continuous access and use of the service (such as the client’s smartphone and tablet) and for taking security measures on his/her computer and smartphone, including the installation of antivirus software.
40. The client agrees not to interfere with or damage (or attempt to interfere with or damage) any identification number or password for mobile banking services or the data or software associated with the service, and the client shall fully assume the legal responsibility thereto.
41. It is understood and binding on the client that due to the open nature of the internet, our Bank cannot guarantee the complete security of transactions and information from unauthorized access, and the illegal login and virus attacks or other deliberate attempts to violate the security measures by other parties. Therefore, the Bank shall not be responsible for any damage that may take place to the client as a result, and the client assumes all risks associated with the service he/she has selected.
42. It is understood and binding on the client that our Bank will not be responsible for any virus or other destructive events that may negatively affect the client’s hardware, software or equipment.
43. In addition to the above risks, and due to unexpected quantities of messages via the network or due to its interruptions, delays in dispatching information and communications via the internet may occur. As a result, the client’s requests or transactions may not be executed within the expected timeframe.
44. The client acknowledges that he/she is fully aware and accepts to use the exchange rates approved by the Bank when executing currency exchange deals or any other transactions.
45. It is understood and binding on the client that our Bank will not be liable for any claims or responsibilities regarding the failure or delay in sending information to the client or any errors in this information. The Bank, in particular, shall not be responsible for any claims or liabilities arising from any cause beyond its reasonable control, including but not limited to: failure of the client’s communication equipment to receive information for any reason whatsoever, malfunction of any communication devices, mechanical failure, breakdown, disruption or incorrect installation of any equipment. There is no partnership between the Bank and the communication companies we designate as agents or representatives in this regard.
46. The Bank will not be liable for any damages caused by the disclosure of any confidential information disclosure of information dispatched to a mobile phone.
47. The Bank is entitled to denial-of-service to the client at any time and for any period after notifying the client through the communication channels and indicating the reasons. The client does not have the right to object thereto, and the Bank will not be held responsible for the same.
48. If the client requests to stop the service and is unable to visit the branch, then he/she authorizes the Bank to temporarily suspend the service either through the branch, the call center, or the electronic service. The client acknowledges the validity and accuracy of audio recordings made through the approved mobile phone, provided that the client confirms the same in writing within a week by appearing at the Bank.
49. The Bank may refrain from performing any transfer processes and/or payment orders for any amounts if there are insufficient funds into the client’s account at the time of making transfer which cover the value of such processes, interests, commissions and related costs. The Bank also may refrain from making the transfer if the number of transfers exceeds the number of transfers or the daily maximum permissible limit of transfers or if the Bank suspects the e-transfer order requested by the client and/or if the information mentioned in the transfer order is incomplete then the Bank may refrain from making any of such transfers and/or payment of any funds without prior or subsequent communication with the client and shall not be held responsible thereto.
50. The Bank will execute the transfer immediately and on the day the client specifies if the transfer is between the client’s accounts or to accounts within the same Bank. If the transfer is to an account in another bank, the transfer will be executed within the next two working days. In this case, the amount will be debited to the client’s account on the execution day. If the client selects the transfer service to another beneficiary, the client shall solely be responsible for any consequences resulting from using this service online and for any errors that may arise from transferring money to another beneficiary by using this service. The client can cancel the transfer or payment order by submitting a written request to the branch he/she deals with, provided the Bank has not executed the transfer or payment order by that time and the Bank will not be held responsible for any delays beyond its control.
51. The client is required to provide any documents or information requested by the Bank for necessary validation, when needed.
Definitions: The following terms shall have the meanings indicated in the definition of each of them unless the context indicates otherwise
• Bank: The Egyptian Arab Land Bank - and any of its branches
• Service: refers to the services provided via online banking and mobile banking (Online and Mobile Banking) and includes (but is not limited to)
• Viewing accounts
• Internal transfer between accounts in the same currency or in different currencies
• External transfer to the same bank or to other banks
• Viewing banking information
• Viewing/compare currency rates
• Currency interest rates against the local currency
• Bill payment
• Card services
• Requesting/cancelling a checkbook
• Salaries and multiple payments
• Managing company accounts
• Modifying the password
• Subscriber/client: Companies, small, medium and micro enterprises, individual accounts for business purposes
• Authorized persons: The person authorized to sign the subscriber's account with the bank in the case of companies or in the event of a legal power of attorney and as permitted by the bank's instructions
• Subscription: Subscribing to the service or modifying it or temporarily suspending it or reactivating it or canceling it by submitting a written request to the bank This is indicative of
• Business: Any business carried out by the subscriber related to the service, including subscription, indicates the subscriber’s consent to use this service provided by the bank through the internet or the mobile banking network subscribed to, and he acknowledges his responsibility to maintain the confidentiality of all data, information and reports contained therein.
Types of Information We Collect
We collect the following personal information to provide you with our financial services and keep your accounts and transactions safe and secure:
Information you provide on our forms, surveys, applications, website or similar fields:
Name, ID number, date of birth, home address, work address Contact information such as telephone number, mobile number, e-mail address
Your account details and transaction history with us, such as your:
Account balance
Payment records
Credit card usage
Information about your financial status, like your personal wealth, assets and liabilities, proof of income and expenditure, credit and borrowing history
Information on how you use your phone and what you give us permission to access on it
Your IP address or operating system
Your smart device’s information
Your geolocation coordinates
Your security authentication
Your mobile network
Website Visits
Information from social networks or online accounts, this means your online profile and social media activity
How and Why We Collect Your Information
Besides the information your share with us, we collect your personal and financial information when you request information, products or services from us, register on our applications, respond to our surveys, contact customer support or otherwise interact with us, examples:
When you sign a contract with us
When you open an account with us and / or apply to for a product or services
When we’re required by law to collect and process certain personal information about you
To keep our services customized to you and in alignment with your expectations, such as offer you the best products and services or make responsible decisions through data analysis, data matching and profiling
Channels you use to bank with us such as ATMs, online and mobile banking, other mobile applications With Whom We Share Your Personal Information
It is important to know first and foremost that your personal information will not be shared without first obtaining your permission and detailing to you how and where the data will be used. The Egyption Arab Land Bank will not share your personal information beyond the following parties:
The Egyption Arab Land Bank staff, branches and subsidiaries;
Regulators;
External auditors;
Third party service providers;
Third parties with authorized access to your information. Such parties are required to observe The Egyption Arab Land Bank’s confidentiality obligations
How We Keep Your Information Safe
We pledge to treat your personal and financial information with extreme care and respect, and aim to always keep it safe and secure, especially with third parties that are authorized to act on our behalf.
The Egyptian Arab Land Bank will never ask you to share:
Your account details like user ID, password and memorable information;
Tell us your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card(s)
Move money to a so-called secure, safe or holding account
Move your money or ask you to transfer funds to a new sort cold and account number We’re always investing in new technologies to protect your money against fraud. We also want you to be safe and alert when it comes to scams and tricks.
The Guidelines You Need to Know:
1. These terms and conditions apply to the online direct banking services provided by the Egyptian Arab Land Bank and/or any services the Bank may decide to add in the future; provided that they do not contradict with the Bank's internal policies, procedures, and the general and special conditions manual for handling accounts and e-banking services, which the client confirms that he/she has perused.
2. The client agrees to any transactions made by the Bank in any amounts resulting from subscribing to electronic services and benefiting from the services provided through these electronic services. The Bank is entitled, without prior communication with the client or requiring any authorization, in order to debit the client’s account for all interests, fees, commissions and expenses paid or incurred by the Bank on behalf of the client or resulting from any transactions between the Bank and the client. Moreover, the Bank is entitled to debit any of the client’s accounts for any other expenses of any kind whatsoever, including court fees, attorney fees, and legal advice fees, regardless of their amount.
3. The use of electronic services is limited to the client subscribed to these electronic services, who shall solely bear all (risks and/or liabilities) arising from the use of electronic services, as well as any use by third parties, whether with or without his free well, once he/she has the password.
4. The client acknowledges and agrees that he/she is abided by any amendments and/or instructions and/or fees, which shall be considered effective as of the date of its publication by any means, whether written, audio, video or electronic means.
5. It is understood and acknowledged that the user ID and passwords identify the client to the Bank. Therefore, any transactions carried out by using the login name and passwords are considered to have been inserted by the client, who shall bear sole responsibility for all transactions executed through the electronic services that he/she is subscribed to using the login name and password.
6. The login password and/or the password for electronic transfers and e-payments shall be considered as the client’s signature and acknowledgment of his/her consent to execute any requests, services, or transfer orders. No claims will be accepted regarding the passwords being disclosed or used by any third party, nor will the client’s denial of having requested any of the services available through the electronic services will be considered.
7. The client is responsible for the provision of and maintenance the devices, software, and all other requirements necessary for operating the electronic services, including connection expenses, fees and charges. The Bank shall not be liable for any errors and/or defects in the software used by the client and/or for the client’s use of any additional software and/or devices that may put at risks to the security and effectiveness of the service.
8. The client hereby agrees to use and benefit from the electronic services through the Bank and to pay commissions, fees and expenses according to the schedule of charges and commissions determined by the Bank from time to time.
9. The client shall bear sole responsibility for any consequences resulting from debiting his/her account(s) when using any of the electronic services, as well as any responsibility that may arise from any error resulting from transferring any amount(s) to another client’s account via the electronic services.
10. The client may request to suspend and/or cancel his/her subscription to the electronic services or any of the services provided through a written request served to the Bank.
11. The client acknowledges and agrees that upon requesting the electronic fund transfer service, it constitutes an authorization for the Bank to provide this service, and the client is abided by its terms and conditions.
12. The account statement, including transactions made through the electronic services, is considered accurate and valid unless the Bank receives a written or electronic objection within fifteen days from the date of the statement, indicating the reference number and the disputed transaction. Otherwise, the Bank's records and entries will be considered valid, binding and final, and the client will not have the right to object or challenge them in any manner after the expiration of the fifteen-day period.
13. The client acknowledges that data extracted from computers and other technical means, whether original or copied, including electronic data and audio recordings, are legally valid proof, binding on the client, and the client waives any right to object or challenge them. The client agrees to consider all Bank’s records as certified, documented, clear, conclusive and binding, and will not have the right to object or challenge them before any party whosoever.
14. The client undertakes to notify the Bank immediately if there is any potential for unauthorized access to his/her account or the possibility that someone else may know his/her identification code or password. The client shall be responsible for all transactions and amounts transferred as a result, up until the end of the official working hours of the following day when the Bank receives a written notification from the client. Moreover, the client authorizes the Bank, unconditionally and absolutely, to take any appropriate actions upon notification, including suspending the service and/or transfers and/or not executing any instructions made by the client through any electronic services, without assuming any responsibility by the Bank.
15. The client is obligated to pay an additional commission for any new password issued upon his/her request, if the Bank has agreed to do so in accordance with the Bank’s applicable commission and fee schedule.
16. If the client requests to suspend any electronic service and/or any services provided thereby for any reasons related thereto, then the client shall be responsible for all transactions and amounts transferred using his/her user ID and passwords until the end of the working day following the day the Bank receives the client’s notification.
17. The electronic service granted to the client will be temporarily suspended if the login password is entered incorrectly three consecutive times. Similarly, the electronic transfer and payment service will be suspended if the e-transfer and e-payment passwords is entered incorrectly three consecutive times. In both cases, the client must contact the Bank branch or the relevant department to reactivate the service.
18. The Bank shall have the right, at any time, to amend and/or change and/or add any terms and conditions related to subscribing to and/or using the electronic services without prior notice to the client and without providing reasons thereto. The client acknowledges that, by using the service, the amendment will be effective unless the Bank receives a written or electronic objection from the client within the period specified in the notice. The client also acknowledges that the Bank is entitled to change the software used in the electronic service(s) without prior notice, and the client accepts and agrees to all new terms and conditions.
19. The email / contacts provided, registered and confirmed by the client in the banking system is the secure means of communication between the Bank and the client. The client is considered to have received any message and/or notice and/or letter sent by the Bank to his/her email, and the client agrees to consider any message received by the Bank from (email / contact) as having been sent by and bound to him/her.
20. The client accepts the procedures and systems used by the Bank to validate electronic transactions and process information that proves the accuracy and attribution of the information to the client, including his/her electronic signature. The client further agrees that the Bank may rely on any licensed or accredited entity for documentation purposes.
21. The bank and the client have agreed to perform and execute banking transactions mentioned in these terms and conditions electronically, and both parties agree to the provisions of the Decision-By-Law No. (15/2017) on electronic transactions and the regulations and rules issued by the Ministry of Telecom and Information Technology, as well as any amendments made to all such transactions.
22. In addition to electronic correspondence via electronic services, the client declares and presents that his/her registered address maintained with the Bank is the address he/she uses. The client is obligated to inform the Bank in writing of any changes to this address.
23. The terms and conditions of these clauses shall be governed and interpreted in accordance with the applicable and effective laws in Palestine, and the Palestinian courts shall have the right to consider any dispute relating to the interpretation and/or implementation of these terms and conditions. Both the Bank and the client waive their right to contest or notify regarding the notice.
24. It is understood and binding on the client that the Bank is authorized to send the username and password determined by the client, and activation code for all electronic transactions through all electronic communication channels as per the information entered into the Bank's systems (banking system) related to the client.
25. It is understood and binding on the client that all information provided to the Bank, which is approved upon opening the account, is considered accurate and approved by the Bank, including but not limited to the client’s email address and mobile phone number. If it is later found that there is an error in this information, the client assumes full responsibility if otherwise appeared.
26. If the client changes his/her information and/or requests amendment to or suspension of the service and/or requests reactivation of the service, he/she must immediately notify the Bank in writing.
27. It is understood and binding on the client that if he/she contacts the Bank’s call center, then such action is considered as acknowledgment by the client by which he/she accepts all electronic services provided. Audio recordings will be considered as legal evidence.
28. By using IBURAQ service, the client agrees to share his/her data with the Palestinian Monetary Authority and other financial institutions involved in the transfer process according to the established standards.
29. IBURAQ service is available only within Palestine and in the currencies approved by the Palestinian Monetary Authority. Fees are applied according to the Bank’s announced rates within the limits set by the Palestinian Monetary Authority.
30. If the currency of the transfer differs from the client’s account currency, the Bank will deposit the transfer based on the exchange rate applicable at the time of receiving the transfer.
31. When using IBURAQ service, the client’s data, such as his/her name and account number, will be visible to the sender and other parties involved in the transfer process.
32. The client is committed not to use IBURAQ service for any illegal purposes and he/she will be fully responsible if any illegal use or violation of these terms is discovered.
33. The client acknowledges that his/her acceptance on the terms of IBURAQ service shall constitute a clear and explicit consent, and that the terms of IBURAQ service are governed by the laws of the State of Palestine where the Palestinian courts shall have the jurisdiction to consider any matters related thereto and/or any instructions issued by the Palestinian Monetary Authority in this regard.
34. In case of any loss, theft or damage to the communication device used for the service or to passwords and/or secret numbers and/or email, then the client must immediately notify the Bank. The client remains responsible for all amounts and/or payment orders arising from the use of such communication device or passwords or secret numbers until the Bank is notified.
35. It is understood that the client will create his/her own username and password and must keep them confidential, not sharing them with anyone else.
36. It is understood and binding on the client that he/she will use his/her smartphone to access banking services and is solely responsible for any leaks of information regarding his/her account due to incorrect usage of smartphone or downloading programs on his/her personal device.
37. It is understood that the application downloaded on the client’s device is for the client’s personal use, and the client is responsible for any consequences of the application being used by others.
38. It is understood that transfer processes carried out through this service are final. In case of objection, the client must notify the Bank in writing within 24 hours.
39. The client acknowledges and agrees that our Bank is uses high levels of encryption to protect information and transactions from unauthorized access. These encryption levels may be illegal in some countries, and it is the client’s responsibility to ensure that the use of this service complies with local laws of the geographical area he/he exists. The client will also be responsible for obtaining and maintaining any equipment necessary for continuous access and use of the service (such as the client’s smartphone and tablet) and for taking security measures on his/her computer and smartphone, including the installation of antivirus software.
40. The client agrees not to interfere with or damage (or attempt to interfere with or damage) any identification number or password for mobile banking services or the data or software associated with the service, and the client shall fully assume the legal responsibility thereto.
41. It is understood and binding on the client that due to the open nature of the internet, our Bank cannot guarantee the complete security of transactions and information from unauthorized access, and the illegal login and virus attacks or other deliberate attempts to violate the security measures by other parties. Therefore, the Bank shall not be responsible for any damage that may take place to the client as a result, and the client assumes all risks associated with the service he/she has selected.
42. It is understood and binding on the client that our Bank will not be responsible for any virus or other destructive events that may negatively affect the client’s hardware, software or equipment.
43. In addition to the above risks, and due to unexpected quantities of messages via the network or due to its interruptions, delays in dispatching information and communications via the internet may occur. As a result, the client’s requests or transactions may not be executed within the expected timeframe.
44. The client acknowledges that he/she is fully aware and accepts to use the exchange rates approved by the Bank when executing currency exchange deals or any other transactions.
45. It is understood and binding on the client that our Bank will not be liable for any claims or responsibilities regarding the failure or delay in sending information to the client or any errors in this information. The Bank, in particular, shall not be responsible for any claims or liabilities arising from any cause beyond its reasonable control, including but not limited to: failure of the client’s communication equipment to receive information for any reason whatsoever, malfunction of any communication devices, mechanical failure, breakdown, disruption or incorrect installation of any equipment. There is no partnership between the Bank and the communication companies we designate as agents or representatives in this regard.
46. The Bank will not be liable for any damages caused by the disclosure of any confidential information disclosure of information dispatched to a mobile phone.
47. The Bank is entitled to denial-of-service to the client at any time and for any period after notifying the client through the communication channels and indicating the reasons. The client does not have the right to object thereto, and the Bank will not be held responsible for the same.
48. If the client requests to stop the service and is unable to visit the branch, then he/she authorizes the Bank to temporarily suspend the service either through the branch, the call center, or the electronic service. The client acknowledges the validity and accuracy of audio recordings made through the approved mobile phone, provided that the client confirms the same in writing within a week by appearing at the Bank.
49. The Bank may refrain from performing any transfer processes and/or payment orders for any amounts if there are insufficient funds into the client’s account at the time of making transfer which cover the value of such processes, interests, commissions and related costs. The Bank also may refrain from making the transfer if the number of transfers exceeds the number of transfers or the daily maximum permissible limit of transfers or if the Bank suspects the e-transfer order requested by the client and/or if the information mentioned in the transfer order is incomplete then the Bank may refrain from making any of such transfers and/or payment of any funds without prior or subsequent communication with the client and shall not be held responsible thereto.
50. The Bank will execute the transfer immediately and on the day the client specifies if the transfer is between the client’s accounts or to accounts within the same Bank. If the transfer is to an account in another bank, the transfer will be executed within the next two working days. In this case, the amount will be debited to the client’s account on the execution day. If the client selects the transfer service to another beneficiary, the client shall solely be responsible for any consequences resulting from using this service online and for any errors that may arise from transferring money to another beneficiary by using this service. The client can cancel the transfer or payment order by submitting a written request to the branch he/she deals with, provided the Bank has not executed the transfer or payment order by that time and the Bank will not be held responsible for any delays beyond its control.
51. The client is required to provide any documents or information requested by the Bank for necessary validation, when needed.